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The Children’s Cottage Society employs over 150 staff who are dedicated to fulfilling the agency’s vision of Safe Children in Healthy Families. We are passionate about making positive changes in the lives of families and their children in our community.  


Child Support Worker | Crisis Nursery Part-time

Competition #CNCSW2020

Reporting to the Crisis Nursery Manager in consultation with the Team Leads, the Child Support role is responsible for day to day care and planning of activities according to the developmental needs of the children staying at the Crisis Nursery. Interacts with the parents daily by phone and when Family Support is not available, will complete admissions and discharges with the parents. This role ensures that files are completed and data has been entered on data base.

The Child Support Worker position is mainly 8 hour shifts of 7am-3pm and 2:30pm -10:30pm, and participates in one 12 hours day and one 12 hour night shift


  1. Interacting with Children
  • Providing quality care for each child.
  • Maintaining a safe environment
  • Assisting children in their daily routines keeping in mind the child’s developmental stage.
  • Assisting children to cope with feelings of separation from parents.
  1. Interacting with parents:
  • Taking crisis nursery calls, offering non-judgemental assistance to all families pursuing help from the Children’s Cottage.
  • Interviewing parents upon arrival in an empathetic and supportive manner when family support workers are not available.
  1. Record keeping
  2. Overseeing and assisting childcare volunteers as they provide care for children.


  • Diploma in the human service field.
  • Minimum of one year experience working with children and their families.
  • Current first aid/CPR/suicide intervention, aboriginal training, diversity training.
  • Knowledge base in: solution focused conversation, community resources, skills in crisis intervention and basic problem solving.
  • Excellent verbal and written communication skills. Proficient use of computers including ability to document using a database.

Hours of work: 8 hour shifts, a rotation of 7am-3pm and 2:30pm-10:30pm, one 12 hour day and one 12 hour night shift

Application Deadline: Until a qualified applicant is found.

We appreciate the interest of all applicants however will only contact those invited for an interview.

Please send a cover letter and resume quoting Competition #CNCSW2020  to Janet Hettler at

Housing Coach - HomeBridge Program | Part-time, 24 hours per week

Competition: #HBHC2020

The majority of the work completed in the HomeBridge program will take place virtually and in the community. HomeBridge staff will liaise with staff from a wide variety of agencies who are likely to be connecting with families who are unstably housed. The Housing coach will support their ability to assess each family’s situation and provide targeted support and resources to ensure stable housing.

The Housing Coach will work directly with families, providing support, assessment and resources to ensure families remain housed.  This position will require flexibility to work Monday – Friday, with the availability to work some evening shifts.


  • Degree in human services (preferred), or diploma in a human service field with related experience.
  • Minimum 2 years of experience working with families who have complex needs
  • Experience working with vulnerable and/or homeless families
  • Experience helping families experiencing  stressful situations
  • Comprehensive knowledge of family-related community resources and services
  • Valid Standard First Aid Certificate with CPR level B
  • Current Police Security and Child Intervention Record checks with satisfactory results
  • Brain Story Certification Course (online training) 
  • Applied Suicide Intervention Skills Training (ASIST)
  • Indigenous Awareness Teachings 
  • Diversity Training
  • Harm Reduction and Naloxone Training
  • Experience using HMIS and ETO or similar client data bases.


  • Minimum 2 years of experience working with families who have complex needs, preferably within the homeless sector.
  • Have a thorough understanding of Housing First and Harm reduction best practices
  • A strong understanding and passion for prevention  and diversion work is an asset
  • Experience working with families in a community setting 
  • Skill in developing and maintaining community partnerships 
  • Assessment and referral
  • Understanding of the Residential Tenancies Act and associated legislation
  • Proficient computer skills required
  • Excellent written and oral communication skills required. 
  • Able to work day and evening shifts, and to flex hours from time to time.
  • Act as a role model showing positive interaction and problem solving;
  • Ensure a vast knowledge of Calgary area resources available to clients and how to access them.


  1. Screening


    1. Receive phone calls from families at risk of homelessness.
    2. Complete screening form for each call received.
    3. Provide intake and assessment for financial supports as appropriate within program guidelines.
    4. Conduct detailed assessments with referred families in order to ensure they are connected to all relevant supports that will allow them to maintain their housing.
    5. Update information as families call back.
    6. Collaborate with community agencies to support the needs of families who may be at risk of becoming homeless.
    7. When prevention methods are not successful ensure supportive, efficient and safe transition into temporary housing and or hotel accommodation and provision of food and immediate basic needs for families. 
  1. Intake


    1. Explain the program and sign consent to receive services form.
    2. Complete all admission paperwork.
    3. Review client handbook with each family.
  1. Case Plan and Case Coordination


    1. Provide non-judgmental, family centered, and strength based service.
    2. Provide brief solution-focused outreach support for a variable caseload.
    3. Assist the families to implement their immediate plan of action to reduce risk factors and help address their priority objectives. Coordinate with Alberta Works designated staff to help ensure that the goals set by them for families are also addressed.
    4. Provide all families with assistance in housing search and other related goals.
    5. Check in daily with each family to ensure they have all the support and resources they need to stabilize housing.
    6. Collaborate with all members of a family’s professional support network, in the development and updating of service plans and transition to housing strategies. This includes diversion wherever possible.
    7. Be fully informed on the services and resources offered within the larger community that may be helpful in stabilizing a family’s housing.
    8. Work collaboratively with partnering agencies and community resources.
    9. Refer families to community services and resources, and follow up on referrals to ensure that families have accessed support. 
    10. Enter intake assessment into HMIS and demographics into ETO within 48 hours of intake. 
    11. Complete a Housing Plan with each family. 
    12. Maintain client files and HMIS data system entries in accordance with Accreditation and privacy standards and agency expectations.
    13. Work collaboratively with the programs of the Children’s Cottage and other key community service providers as indicated by each family’s unique situation and needs. 
  1. Documentation


    1. Complete all admission and discharge paperwork.
    2. Document all interactions with parents and related professionals.
    3. Input data in HMIS and ETO databases.
  1. Hotel Placement
    1. Coordinate with staff from Brenda’s House to ensure that families staying in hotel are connected to supports to assist them in moving back into housing within no more than two weeks and ideally avoid a shelter stay.
    2. Ensure that all paperwork is completed.
    3. Complete requests for Alberta Works documentation with families and assist them with the request process
    4. Collaborate with Brenda’s House and Manager, Housing Programs to explore temporary or permanent housing plans
  1. Discharge Planning


    1. Where indicated, ensure families connect with the case management program that will provide their ongoing support.
    2. Ensure that a transfer meeting is arranged for Brenda's House staff and Housing program staff within 5 business days of placement meeting.
    3. Maintain regular contact with assigned Case Manager until family is housed.
    4. Complete discharge paperwork with families and perform 90 day follow-up with discharged families.
  1. Other Duties as Required
    1. Attend and actively participate in program staff meetings.
    2. Participate in other duties and trainings as required by the Program Manager, Director or Programs or CEO.

Application Deadline: Until a qualified applicant is found.

We appreciate the interest of all applicants however will only contact those invited for an interview.

Please send a cover letter and resume quoting Competition #HBHC2020 to

Brenda's House Program Manager 

Competition: #BHMANAGER

We are looking for an experienced and professional individual to join the Brenda’s House program for families experiencing homelessness. Brenda’s House provides 24/7 shelter and care for 14 families at a time in a spacious, home-like and family-friendly setting located in Killarney. 

The Program Manager will provide leadership, direction, and supervision to ensure best practices for the clients and staff at Brenda’s House. Reporting directly to the Director of Programs, the Program Manager is responsible for the management and delivery of service in compliance of the mission and vision of the Children’s Cottage Society. 


  • Coordination of all functions related to the Shelter’s day-to-day activities
  • Leading the ongoing development of the operational plan
  • Developing and managing the operational budget
  • Hiring and supervising of clinical and support staff
  • Developing and monitoring the implementation of policies and standards 
  • Overseeing program evaluation and monitoring agency data entry into HMIS
  • Coordinating and acting as a liaison for partnership activities relevant to the program 
  • Participating in program-related and agency-related committees/meetings
  • Working collaboratively with other program managers
  • Ensuring program outcomes are met
  • Liaising with funders as needed
  • Ensuring that the shelter meets or exceeds all provincial standards as provided by the funder
  • Serving as spokesperson for the Shelter relative to a communication strategy 
  • Participating with others to provide after hours support via an on-call system
  • Preparing and submitting program reports


  • Minimum Bachelor’s Degree in Social Work, Nursing or Social Sciences
  • 5 years experience in supervision, program development and coordination
  • Experience managing a residential program 
  • Experience working with families who are homeless
  • Experience providing case management type support for clients/families with complex needs which may include addictions, mental health concerns, trauma and family violence
  • Understanding of harm reduction practices
  • Understanding of trauma informed care
  • Excellent interpersonal and oral / written communications skills.
  • Budget management experience
  • Proficient computer skills
  • Valid Driver’s Licence and use of own vehicle.
  • Able to flex hours based on need, and to provide after hours on-call support 

Application Deadline: Until a qualified applicant is found.

We appreciate the interest of all applicants however will only contact those invited for an interview.

Please send a cover letter and resume quoting Competition #BHMANAGER to Lisa Garrisen, Director of Programs 

Crisis Nursery Full Time Family Support - Intake Worker

Competition #CNINTAKE

Would you like to make a difference in the lives of Calgary’s vulnerable children and families? 

The Bridgeland Crisis Nursery provides 24-hour care for 3-day periods, for up to 14 children under the age of eight when their families are in crisis and have no other alternatives for child care help. The program is located in a large, child-friendly Victorian style home in Bridgeland. The Intake Family Support Worker plays a central role in facilitating family access to this program and to community respite support, and helps to ensure that parents receive the help they need during times of crisis. 


This position consists of a 4 days on/4 days off rotation which includes weekdays and weekends. The hours of work for this position are:   Monday to Friday:   9:30 am – 7:30 pm, Saturday/Sunday and Statutory Holidays:  9:00 am – 7:00 pm


  • Take crisis calls from parents and process respite care requests; offer supportive and non-judgmental assistance to all families.
  • Over the phone, interview caregivers in an empathic and supportive manner to assess:
  • need for service and current crisis information
  • family’s strengths and risk factors present
  • children’s health, socialization, development, and special needs
  • community and family supports available
  • parent’s ability to cope with the crisis, and priority of need
  • Screening calls for the In-Home Infant Respite Program and maintaining an ongoing waitlist.
  • Processing requests and coordinating placements for the Volunteer Daycare Program.
  • Completing admissions and discharges with families, provide supportive, educational interventions to promote family growth and change using brief solution-focused strategies, crisis intervention skills, motivational interviewing and family goal setting.
  • Complete pre and post evaluation forms with parents for the Volunteer Daycare Program.
  • Guide and support the work of volunteers assisting in the Intake office.
  • Share Intake information and serve as liaison between Intake and the relevant Program Managers and staff teams for the Crisis Nursery, Family Outreach, and Community Respite.
  • Input data into ETO database and other tracking systems


  • Diploma in a Human Services related field – Degree preferred. 
  • Minimum 2 years related experience.
  • Self-directed, organized and able to multitask well
  • Strong communication and client interview skills
  • Experience with family crisis support and brief solution-focused approach
  • Experience with using an electronic client database – knowledge of ETO is an asset

Application Deadline: Until a qualified applicant is found.

We appreciate the interest of all applicants however will only contact those invited for an interview.

Please send a cover letter and resume quoting Competition # CNINTAKE to:


Maintenance Coordinator, 2 (two) - Part Time (0.5 FTE) Positions

Competition #MC2020

The Children’s Cottage Society is a charitable agency established in Calgary in 1986. The Society’s mission is “Building strong children and safe nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”

We are looking to fill 2 (two) part-time roles (20 hours per week), typically Monday – Friday, but at times may be asked to work outside of regular work hours for emergency or contractor purposes; early mornings, evenings or weekends.

The Maintenance Coordinator position exists to ensure that the preventative maintenance, on-going maintenance, and safety of the physical settings, properties of CCS, and relevant areas pertaining to the Kensington offices of the Children’s Cottage Society. Each Maintenance will be dedicated to assigned facilities.

Essential Functions

  1. Performs tasks associated with daily upkeep of all Children’s Cottage Society facilities, properties, and offices.
  • Performs routine installment, maintenance, replacement and/or repairs of plumbing systems and a variety of plumbing fixtures such as faucets, sinks and toilets
  • Performs maintenance and repairing or replacing doors, windows, stairs, railings, floors, gates, furniture, locks, and door hardware. Installs window blinds, shelves, tables, signs, and modular furniture
  • Assists with the renovation/remodeling of offices and residential rooms; repairs plaster and drywall, prepares surfaces for painting, paints interior and exterior building structures, fixtures, equipment; strips and paints or stains cabinets, doors, and woodwork.
  • Repairs and inspects stove, fridge, washer and dryer, and other appliances; installing and maintaining lighting fixtures, outlets, and switches.
  • Performs outside grounds maintenance duties such as mowing lawns, trimming bushes, landscaping of artificial turf grass as required.
  • Oversee the contractor for snow removal, perform light snow removal and ensures de-icing is done.
  • Responds to emergency repair needs with solutions and acts upon these solutions in a timely manner.
  • Transporting/moving of donations, furniture, recycling, and garbage.
  • Ensuring that maintenance supplies are ordered regularly and when needed parts are ordered and retrieved.
  • Works collaboratively with facility housekeeping and food coordinator in relation to repairs and coordination of storage space.
  • Conducts weekly resident room inspections and overall site inspections in coordination with housekeeping staff in order to determine repair and perform maintenance requirements.
  • Inspection of outdoor play equipment, cleaning schedule for outdoor windows, siding, eaves, painting, replace lighting in and out.
  • Maintenance of playground equipment, yard, and turf. 
  1. Contractor/Volunteer Relationships
  • Assess when outside contractors need to be called upon to perform services out of scope.
  • Be present to oversee repairs of items when contractors have been called upon, ensuring that they are following and maintaining work in a safe manner, following policies and procedures.
  • Establish and maintain an active list of contractors to be used for large jobs and after-hours support.
  • Work with and lead volunteers/oversee volunteer groups to achieve the ongoing maintenance of the yards and buildings. 
  1. Develops and Implements Maintenance logs and Plans
  • Develops and maintains a preventative maintenance schedule for all current and upcoming sites. Work with program managers and office administration of various sites to develop maintenance solutions and schedules
  • Adheres to the work request and other departmental tracking systems; follows established procedures and submits documentation in a timely manner.
  1. Budgets
  • Performs cost-benefit analysis, for maintenance purchase and/or repairs
  • Work with the related program managers and expense approval policies to put in emergency repair recommendations that fall outside of budget parameters.
  • Ensures that needed supplies are purchased with the budget in mind.
  1. Health and Safety
  • Follow and ensure others are following correct safety procedures in all work/maintenance.
  • Remediate any potential safety hazards that could injure someone and report potential safety hazards.
  • Develop strategies to safely work with and lead and oversee volunteers and/or volunteer groups to achieve the ongoing maintenance of all locations
  • Record and complete maintenance tasks in a spreadsheet. Uses computer for data entry
  • Is an active member of OH&S Committees for all sites and participates in related site inspections.
  • Ensures that ongoing safety requirements are upheld and become routine for all sites in an effort to ensure ongoing safety compliance.
  • Inspect and replace fire extinguishers and exit signs.
  1. Other maintenance-related duties as required.

Skills or Other Qualifications


  • 5 years of Facilities and Maintenance experience
  • Knowledge and experience of interior and exterior household and yard maintenance.
  • Valid driver’s license, with a clean drivers abstract.
  • Owns a dependable vehicle, to use on the job. Access to a truck, when needed, is an asset.
  • Possess leadership skills to lead and delegate tasks in a way that empowers volunteers to support the Society’s land and building maintenance goals.
  • Organizational skills to handle multiple projects simultaneously
  • Proficiency with spreadsheets, such as MS Word and MS Excel – used for tracking maintenance logs, manage inventory and track maintenance budgets.
  • Effective communication skills verbally and in writing.
  • Problem Solving Skills to diagnose the root cause, and create action plans to address the problem and prevention.
  • Competency in operating hand and landscaping tools for basic maintenance of buildings and grounds.

Application Deadline: Until a qualified applicant is found.

We appreciate the interest of all applicants however only those contacted will be invited for an interview. 

Please send a cover letter (with hourly wage expectations) and resume to 

Relief "Awake Overnight" Family Support Workers for Brenda's House

Competition #BH-FSWRN

Brenda’s House is a residential program for homeless families that enables transition to housing using a “housing first” model of service. Brenda’s House has been in operation since February 2009, and provides shelter and support services to 14 families at a time. We are looking for experienced professionals with an empathic, non-judgmental view toward families with multiple needs.

Family Support Worker – Awake Overnight Shifts


  • Maintain a secure and safe environment for all families residing at Brenda’s House.
  • Respond to all calls to Brenda’s House during shift; screen potential clients and support transition to a shelter or prevention program.
  • Ensure the policies and procedures of Children’s Cottage Society and Brenda’s House are being properly implemented. 
  • Provide family support to Brenda’s House during the overnight shift.
  • Review Key Worker case notes and family service plans to be familiar with needs should a family require support.
  • Interact with families and provide non-judgmental, family-centered, and strength-based service as needed.
  • Role model positive interactions and assist with conflict resolution.
  • Follow all emergency protocols. 
  • Assists in the daily routines to ensure a safe, clean, healthy environment: complete checklist of overnight tasks during each shift.
  • Provide crisis intervention if needed.
  • Interact with children.
  • Provide childcare when needed to families outside of child care hours.
  • Record keeping:
    • Document relevant interactions with parents and children.
    • Enter HMIS data as needed for tracking and evaluation purposes.
    • Complete nightly reports.
  • Respond to requests from the staff team for support with on-line research and other tasks which support on-going programming at Brenda’s House.
  • Other responsibilities as requested by management.


  • Completed High School Education.
  • At least one year completed towards a Diploma or Degree in a human services field.
  • Experience working in a residential setting is an asset.
  • Experience working with homeless families or families with complex needs is an asset.
  • Valid Standard First Aid Certificate with CPR level B.
  • Able to complete required training and attend staff meetings during daytime hours.
  • Current Police Security and Child Intervention Record checks with satisfactory results.

Competition Closure: the position is available immediately. We will interview when a suitable candidate is found and/or continue to post until a suitable candidate has been found.

Application Deadline: Until a qualified applicant is found.

We appreciate the interest of all applicants, however, we will only contact those selected for an interview.

Please submit your letter of interest and resume quoting Competition # BH-FSWN to by e-mail to:

Respite Care Worker

Competition # P/T-RCW

The Children’s Cottage Society is a charitable agency established in Calgary in 1986. The Society’s mission is “Preventing harm and neglect to all children and building strong families through support services, respite programs, and crisis nurseries”. Our vision is to achieve “Safe Children in Healthy Families”.


  •  Work with families and volunteers as assigned to provide respite care;
  •  Plan and implement developmentally appropriate activities;
  • Interact with infants and engage them in activities that support optimal development;
  • Assess the amount of respite required;
  • Care for and interact with infants in a positive, gentle and sensitive manner;
  •  Provide information about and demonstrate good infant care and positive parenting practices;
  •  Help families connect with community resources as needed;
  • Conduct developmental assessments using Ages and Stages of Developmental screenings;
  • Complete paperwork as required and enter into the client database (Efforts to Outcomes). Keep filing up-to-date;
  •  Complete Core Respite training;
  • Consult with Community Respite Supervisor on a regular basis; and,
  • Assist with other position-related tasks.


  • A minimum of 2 years of infant care experience;
  •  Some post-secondary training in Early Childhood Development would be an asset;
  •  An understanding of the developmental needs of infants;
  •  Be responsible, dependable and have a non-judgmental attitude;
  • Able to work independently in the community;
  •  Awareness of resources available in the community;
  •  Second language an asset;
  •  Clear oral and written communication skills;
  • Competence with technology including email, cell phones and navigating programs;
  •  Standard First Aid and Infant CPR (CPR Level B);
  • Pass a Police Security Clearance and Child Intervention Record Check; and,
  •  Must have a reliable vehicle and insurance.

How to Apply: Please send a cover letter and resume quoting "Competition # P/T RCW" to Application Deadline: Until the successful candidate is recruited We appreciate the interest of all applicants however will only contact those invited for an interview.

Hours: This is a Part-Time, Monday to Friday 15-20 hours per week, allowing for some flexibility with days worked and hours worked. There will be opportunities to pick up more hours from time to time, if interested.


The Children’s Cottage Society believes that providing students with hands-on experience to support their in-class learning is important. Students are given the opportunity for placement in the following programs:

We offer a variety of opportunities to students who are interested in developing their expertise and skills, and in being a part of making a positive change in the lives of families and their children in our community. Please send us your resume to and we will contact you as soon as a practicum opportunity becomes available..