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The Children’s Cottage Society employs over 150 staff who are dedicated to fulfilling the agency’s vision of Safe Children in Healthy Families. We are passionate about making positive changes in the lives of families and their children in our community.



FAMILY COACH (full-time permanent 1.0 FTE)

Competition #CNCF - 06/30/2018

The Children's Cottage Society of Calgary provides crisis nursery, respite, and family support programs for vulnerable children. To achieve our vision of “Safe Children in Healthy Families” we are looking for experienced and professional individuals to support the Society’s in- home visitation needs.


  • Assists with the admission and discharge process within the Crisis Nursery, completing Family Appraisals to determine which families would benefit from ongoing support with a CCS Family Coach and referring families to community resources when appropriate.
  • Establishes and maintains a trusting relationship with families by providing regular contact through home visits. Establishes and maintains relationships with parents who may be facing multiple challenges.
  • Uses observation skills to identify family concerns and implements effective interventions. Maintains knowledge of substance abuse and domestic violence and their effect on families. Practices intervention strategies as appropriate.
  • Applies knowledge of parent-child interactions, child development and the dynamics of child abuse and neglect to teach positive parenting and child management techniques.
  • Utilizes advanced strength-based, solution focused strategies in working with families.
  • Appropriately establishes boundaries and sets limits in relationships with families.
  • Supporting and encouraging self-reliance parents through making appointments for doctors, social service agencies, etc. Acts as a liaison between families and other community agencies. Teaches families these skills.
  • Using the Family Outcome Star assessment tool, conducts in depth family assessments, develops unique family directed goals and supports the family to achieve their goals.
  • Meets with supervisor on a regular basis.
  • Attends team meetings and trainings as requested or recommended by supervisor.
  • Maintains a strong knowledge and understanding of community resources and uses these appropriately to meet the needs of the family.
  • Completes case notes that document home visits observations and activities in a complete, concise, and timely manner as required (within 48 hours of a home visit or client contact)
  • A willingness and comfort level in working with diverse families and those from a wide variety of cultures.
  • Using the ASQ and ASQ-SE assessment tools regularly completes developmental assessments with parents and makes recommendations to services, provides strategies to further support child development and implements recommendations using the Hand in Hand model.
  • Completes accurate and timely data entry into ETO Database.
  • Completes a nominal role at the end of each month.
  • Works within the framework of Nurturing Parenting when providing support and interventions to families.


  • Minimum Diploma in Human Services Field.
  • Minimum three years of experience working with vulnerable families.
  • Maturity and experience in successfully working with infants, young children and parents.
  • Experience working in the community.
  • Valid driver’s license and use of personal vehicle.
  • Solid understanding of healthy child development.
  • Valid standard first aid certificate
  • Current Police Clearance and Child Intervention Record checks with satisfactory results.
  • Ability and willingness to work flexible hours to meet the needs of a family.

Skills and Abilities:

  • Demonstrates skills in supporting families, reducing family stress, and teaching positive parent-child interaction skills.
  • Demonstrates knowledge of family dynamics, child development, family problems and stresses of parenting, substance abuse, and domestic violence.
  • Knowledge of, and belief in, non-violent approach to disciplining children.
  • Able to work from a strength based approach to supporting families.
  • Ability to work as part of team and independently.
  • Skill in crisis intervention, teaching, listening and basic problem solving.
  • Strong interpersonal communication skills and professional boundaries.

Application Deadline: June 30, 2018. We appreciate the interest of all applicants however will only contact those invited for an interview. Please send a cover letter and resume quoting competition #CNFC – 06/30/2018 to




Competition #: HC - 05/01/2018

The Children's Cottage Society of Calgary provides crisis nursery, respite, shelter and community support programs for vulnerable children and their families. To achieve our vision of “Safe Children in Healthy Families”, we are looking for a motivated self-starter to join our organization as a Housing Coach in our HomeBridge Program.

The majority of the work completed in the HomeBridge program will take place in community agencies. HomeBridge staff will liaise with staff from a wide variety of agencies who are likely to be connecting with families who are unstably housed. The Housing coach will support their ability to assess each family’s situation and provide targeted support and resources to ensure stable housing.

The Housing Coach will also deliver support directly to families in identified agencies, providing them with personalized assistance that will address the immediate risk of homelessness along with connections to additional resources identified as being helpful in stabilizing their current situation.

The Housing Coach will at times be required to work evenings in order to meet the needs of our clients and community partners


  • Degree in social work, social science or human services (preferred), or diploma with additional 2 years related experience
  • Comprehensive knowledge of family-related community resources and services
  • Valid Standard First Aid Certificate with CPR level B
  • ASIST training
  • Valid driver’s license and use of own vehicle
  • Current Police Clearance and Child Intervention Record checks with satisfactory results 


  • Minimum 5 years of experience working with families who have complex needs, preferably within the homeless sector
  • 3 years Case Management experience is required, preferably within the homeless sector
  • A strong understanding and passion for prevention and diversion work is an asset
  • Experience conducting family assessments, particularly in crisis situations is an asset
  • Experience working in a community setting
  • Experience using HMIS or a similar client data base
  • Proficient computer skills required
  • Excellent written and oral communication skills required
  • Proficient case note or charting skills


  • Receive community referrals for families who may be experiencing some housing instability.
  • Provide intake and assessment for financial supports as appropriate within program guidelines.
  • Conduct detailed assessments with referred families in order to ensure they are connected to all relevant supports that will allow them to maintain their housing.
  • Collaborate with community agencies to support the needs of families who may be at risk of becoming homeless.
  • Complete requests for Alberta Works emergency placement with families and assist them with the request process.
  • When prevention methods are not successful ensure supportive, efficient and safe transition into temporary housing and or hotel accommodation and provision of food and immediate basic needs for families. 
  • Provide brief solution-focused outreach support for a variable caseload.
  • Assist the families to implement their immediate plan of action to reduce risk factors and help address their priority objectives. Coordinate with Alberta Works designated staff to help ensure that the goals set by them for families are also addressed. 
  • Maintain client files and HMIS data system entries in accordance with Accreditation and privacy standards and agency expectations.
  • Be fully informed on the services and resources offered within the larger community that may be helpful in stabilizing a family’s housing.
  • Work collaboratively with the programs of the Children’s Cottage and other key community service providers as indicated by each family’s unique situation and needs.
  • Refer families as needed and follow up on referrals to ensure that families are accessing support.


Application Deadline: Until successful candidate is recruited. We appreciate the interest of all applicants however will only contact those invited for an interview. Please send a cover letter and resume quoting competition #HC – 05/01/2018 to Joelle Berard:




Competition #: ADMIN – 05/09/2018

This position exists to provide all aspects of confidential administrative support to the Society and the CEO, Development Director, Director of Programs, Director of Finance, Human Resources and Fund Development Manager in order to achieve the goals of the Society.

Qualifications: Completion of a business program or post-secondary education in business procedures and office management

Experience: Minimum 5 years experience as office administration 

Other Skills: Intermediate knowledge of MS Office Package, Raiser’s Edge, Adobe Professional, excellent communication skills, self-directed. Must have a valid driver’s license and access to a vehicle.

Hours of Work : Full Time 9 am to 5 pm (40 Hour work week)

Location of Work:  Suite 204, 2120 Kensington Road NW Calgary


1. Provides administrative support to CEO by:

  • Providing executive level support including word processing, managing requests, and assisting to prepare presentations and briefing notes when required
  • Filing 
  • Photocopying and Scanning of documents
  • Preparing information packages for meetings
  • Coordinating meetings
  • Supporting the upkeep of the daily calendar
  • Attending meetings and taking minutes when needed
  • Performing gate keeper role as required
  • Creating and maintaining a risk management binder for emergency use

2. Supports the Society’s Volunteer Board of Directors by:

  • Managing the scheduling of the Annual General Meeting, Board and Board Committee Meetings
  • Coordinating invitations for all meetings
  • Coordinating food and beverages for meetings as required
  • Developing and maintaining Board Portal as the electronic tool for sharing information
  • Preparing Board Materials such as Board Meeting Packages, Evaluations
  • Maintaining the agency Minute Book on a monthly basis
  • Ensuring agency memberships are in order on an annual basis
  • Recording membership list annually 

3. Supports the Society’s fund raising efforts by:

  • Facilitating recognition of donors through timely and accurate preparation and distribution of donation receipts and appreciation letters, (under the supervision of the fund development staff.)
  • Fundraising data base entry and management: Supporting activities related to fundraising events and attends events when required and responding to Gift in Kind donation inquires

4. Supports the communication strategy of the Children’s Cottage Society through:

  • Updating the website and organizational intranet when the Communications Coordinator is absent
  • Assisting with communication to the Society’s employees in collaboration with the CEO or management

5. Supports financial management through:

  • Directing all finance related mail appropriately to the Finance Department
  • Serving as back up for the financial administrator for bank runs
  • Maintaining and reconciling petty cash for the administration office on a monthly basis
  • Managing petty cash reconciliations for all  locations on a monthly basis
  • Maintaining and reconciling gift card spreadsheet on a monthly basis
  • Managing employee Visa card receipting and submission to the Finance Department on a monthly basis
  • Providing support to the Finance Department at the Society’s fiscal year end in the following areas: petty cash reconciliation, gift card reconciliation, donation revenue reconciliation and maintenance of the minute book

6. Administrates IT and Cellular/Desk phone support through liaising with Managed Services and suppliers by

  • Informing IT support and Communications(telephone) support of issues arising
  • Keeping track of IT/Communications areas to trouble shoot and follows to ensure completion
  • Ensuring that the IT and Communications inventory is current. Plans with the CEO for replacement strategies
  • Collaborating with IT Support to inform the CEO of infrastructure needs
  • Acting as the point person for office and communication contracts
  • Ensuring that printers and copiers are in good working order and contracts are reviewed in a timely manner

7. Supervises administrative volunteers by

  • Ensuring that a task list is kept up to date
  • Assessing and requesting volunteer administration support for the agency
  • Ensuring that volunteers have a work space and are attended to while on site
  • Providing feedback to the volunteer manager on the performance of volunteers
  • Informing the volunteer manager of needed administrative volunteer roles

8. Assists in the general administration of the organization

  • Providing reception and administrative support including greeting guests, managing phone and email inquiries, courier, and outgoing mail
  • Ensuring the picking up of the daily mail from the administrative location as well as The Bridgeland Crisis Nursery which is our official address
  • Handling and retrieving all mail and its distribution. This position is the designated staff to open all mail, date stamp, and distribute
  • Contacting building maintenance assistance as required
  • Purchasing and maintaining an inventory of office supplies for all locations
  • Monitoring supply levels of office materials and placing new orders with approved suppliers
  • Coordinating the shredding and scanning of archival files on an annual basis
  • Responding to telephone inquiries in a helpful & friendly manner and directing calls to appropriate staff
  •  Maintaining professional presence of Kensington office work spaces
  • Ensuring that the office spaces are cleaned regularly and meet a healthy standard
  • Ensuring that cleaning supplies are readily available for all staff in the Kensington Office area
  • Ensuring that beverages, snacks, cutlery, dishes, are in good supply in the Kensington location
  •  Maintaining the agencies contracts and information in a coordinated paper and electronic filing system(example: insurance, licenses, passwords)
  • Leading research on agency’s administration needs
  • Ensuring that office lease terms are fulfilled and researches alternative spaces as required
  • Coordinating office spaces for individual staff and assists in planning for the onboarding of new staff and supports the healthy exits of staff ending their employment
  • Ensuring that staff have all required equipment to do their jobs
  • Providing new staff with orientation to the admin office area, the IT and Phone procedures, navigating the computer drives and website, and branding requirements
  • Acting as a gatekeeper to ensure that only approved supplies are ordered

9. Coordinates the annual Staff Appreciation event.

10. Coordinates the Annual General Meeting.

11. Maintains a trustworthy, confidential relationship with the Society’s management. 

12. Assists with related tasks as directed by the CEO.

Application Deadline: Until successful candidate is recruited. We appreciate the interest of all applicants however will only contact those invited for an interview. Please send a cover letter and resume quoting competition #: ADMIN – 05/09/2018 to Tammy Dungen:






The Children’s Cottage Society believes that providing students with hands-on experience to support their in class learning is important. Students are given the opportunity for placement in the following programs:

We offer a variety of opportunities to students who are interested in developing their expertise and skills, and in being a part of making a positive change in the lives of families and their children in our community. Please send us your resume to and we will contact you as soon as a practicum opportunity becomes available.