HOMELINKS – HOUSING PROGRAM
Full Time Case Manager
Competition # HLCM
The Children’s Cottage Society is a charitable agency established in Calgary in 1986. The Society’s mission is “Building strong children and safe nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”
The Case Manager is an experienced professional with an empathetic, non-judgmental view toward families with complex needs. The Case Manager is responsible for supporting and planning with families to assist them in maintaining the stability of their housing, addressing risk factors, and building on their strengths to ensure successful community integration. This position is ideal for someone who is exceptionally organized, enjoys working with people, thrives in a fast-paced work environment, has exceptional administrative skills, is comfortable moving clients through the stages of change, and enjoys collaborating with peers both within and external to the organization.
LOCATION: Child and Family Centre, 1804 Home Road NW
HOURS: Full time, 36 hours per week, Monday to Friday; some evening and weekend work may be required. Work hours will be adjusted based on client needs. This is a community-based position with a primary workspace located in our Child and Family Centre.
SALARY: $56,000 per year
QUALIFICATIONS:
- Degree in human services (preferred), or diploma with additional related experience
- Minimum 3 years of experience working with families who have complex needs, preferably within the homeless sector
- Case Management experience is required, preferably within the homeless sector
- Experience working with families in the community and in their home is required
- Understanding of solution-focused support, family homelessness issues and community resources for families
- Understanding regarding serving the needs of families from diverse backgrounds
- Comprehensive knowledge of family-related community resources and services
- Current Standard First Aid and CPR level C certification
- Current Suicide Intervention training certification
- Brain Story Certification Course (online training)
- Indigenous Awareness Teachings
- Diversity Training
- Harm Reduction and Naloxone Training
- Valid driver’s license and use of own vehicle
- Current Police Clearance and Child Intervention Record checks with satisfactory results
- Able to adjust hours during the evenings and on weekends as needed
SKILLS AND ABILITIES:
- Have a thorough understanding of Housing First and Harm Reduction best practices
- Ability to work well independently and as a collaborative member of a team
- Excellent networking and advocacy skills
- Excellent judgement: think critically, and tackle ambiguity and complex problems effectively and efficiently
- Highly organized and efficient
- Excellent written and oral communication skills
- Proficient computer skills required
- Intermediate skills in Microsoft Word, Teams, and Outlook
- Basic skills in Microsoft Excel
- Have a basic understanding of the Residential Tenancies Act (RTA)
- Knowledge of Homeless Management Information System (HMIS) is an asset
- Knowledge of Efforts to Outcomes (ETO) is an asset
RESPONSIBILITIES:
- Complete a structured assessment to assess family’s acuity level, history of homelessness and complexity of needs; develop a transition and follow-up plan for families exiting shelters
- Develop a plan of action that identifies the family’s risk factors as well as their goals, strengths, and current support systems; establish objectives with the family that will build and maintain stability post-transition into housing in the community
- Work with families on basic financial literacy
- Provide quality case management for a flexible caseload of 15 families
- Assist the families to implement their plan of action to reduce risk factors and related chronic system usage / risk of homelessness, to decrease family acuity rating, to increase protective factors and to improve network of community support
- Act as a role model showing positive interaction and problem solving
- Act as a role model in showing strong and consistent boundaries
- Collaborate closely with Housing Locator to ensure good relations with landlords and proactive resolving of issues
- Maintain client files, HMIS, and ETO data system entries
- Complete ongoing assessments including the Family Star, Hearth-Hope, and GAIN-SS, amongst more
- Be fully informed on the services and resources offered by Alberta Works, and be a resource to the team regarding this information
- Work with the program Housing Locator to gain access to funds for housing and other subsidies
- Work collaboratively and communicate frequently with sector agencies, key stakeholders, and community resources
- Refer families and follow up on referrals to ensure that families are accessing support
- Maintain regular home visits in the community and phone contacts, in line with Case Management Standards
- Attend and actively participate in program staff meetings
- Other related duties as required by the Program Supervisor
PRE-EMPLOYMENT REQUIREMENTS:
- A Police Information Check is required upon commencement of employment (Note: it is recommended to apply for your Police Check early as to avoid delays in Employment. Please refer to: Police Information Checks).
- A Child Intervention Record Check is required upon commencement of employment (Note: it is recommended to apply early to avoid delays in Employment. Please refer to Child Intervention Checks Alberta)
- Applicants must provide proof of qualifications prior to Job Offer. Education obtained from out of country must have documentation of equivalency.
- Must be eligible to work in Canada.
WHAT WE OFFER
In addition to having the opportunity to work for an energetic, progressive, and community focused organization and with a workforce of diverse, committed individuals, we offer the following benefits:
- Comprehensive Health, Dental & Vision benefits.
- RRSP Contribution plan
- An annual Health Spending Account
- Prioritizing wellness in the workplace and a psychologically safe work environment
We appreciate the interest of all applicants; however, we will only contact those applicants selected for an interview.
Please submit your cover letter and resume by email to: careers@childrenscottage.ab.ca
Please quote Competition #HLCM when submitting your resume and cover letter.
For more information about the Children’s Cottage Society, please visit our website: www.childrenscotttage.ab.ca
