HOMELINKS – HOUSING PROGRAM
Full Time Senior Case Manager
Contract Role to March 31, 2026, with possible extension
Competition # HL-SCM
The Children’s Cottage Society is a charitable agency established in Calgary in 1986. The Society’s mission is “Building strong children and safe nurturing families through prevention programs and support services” and our vision is “Resilient children blossom in healthy families.”
The Senior Case Manager is an experienced professional who combines direct case management with leadership and program administration responsibilities. In addition to carrying a caseload, the Senior Case Manager will provide supervision and guidance to the case management team, ensuring that program goals are met. This role requires an empathetic, non-judgmental approach to working with families facing complex needs, supporting them in maintaining housing stability, addressing risk factors, and building on strengths for successful community integration. The ideal candidate is exceptionally organized, enjoys working with people, and excels at guiding clients through the stages of change. They should also be passionate about collaborating with both internal and external stakeholders to drive program success and support team development.
The HomeLinks Senior Case Manager position is full-time (36 hours per week). Hours are Monday to Friday; some evening and weekend work may be required. Work hours will be adjusted based on client needs.
LOCATION: This is a community-based position with a primary workspace located in our 1804 Home Road NW office.
SALARY: $58,000 – $60,000 per year
QUALIFICATIONS:
- Degree in human services (preferred), or diploma with additional related experience
- 1-2 years of experience supervising staff, preferably in a social services or homeless sector setting
- Experiencing supervising program operations, reviewing case files, and ensuring data compliance
- Ability to oversee multiple responsibilities, including case management, team supervision, and administrative tasks
- Ability to manage team and client-related conflicts professionally and effectively
- Capacity to assess program challenges and implement strategic solutions
- Experience with program budgeting and financial oversight – including an ability to approve subsidy and product purchases and ensure financial resources are appropriately allocated
- 3 years of experience working with families who have complex needs, preferably within the homeless sector
- Case Management experience is required, preferably within the homeless sector
- Experience working with families in the community and in their home is required
- Understanding of solution-focused support, family homelessness issues and community resources for families
- Understanding regarding serving the needs of families from diverse backgrounds
- Comprehensive knowledge of family-related community resources and services
- Current Standard First Aid and CPR level C certification
- Current Suicide Intervention training certification
- Brain Story Certification Course (online training)
- Indigenous Awareness Teachings
- Diversity Training
- Harm Reduction and Naloxone Training
- Valid driver’s license and use of own vehicle
- Current Police Clearance and Child Intervention Record checks with satisfactory results
- Able to adjust hours during the evenings and on weekends as needed
SKILLS AND ABILITIES:
- Have a thorough understanding of Housing First and Harm Reduction best practices
- Ability to work well independently and as a collaborative member of a team
- Excellent networking and advocacy skills
- Excellent judgement: think critically, and tackle ambiguity and complex problems effectively and efficiently
- Highly organized and efficient
- Excellent written and oral communication skills
- Proficient computer skills required
- Intermediate skills in Microsoft Word, Teams, and Outlook
- Basic skills in Microsoft Excel
- Have a familiarity with the Residential Tenancies Act (RTA)
- Knowledge of Homeless Management Information System (HMIS) is an asset
- Knowledge of case management database systems is an asset
RESPONSIBILITIES:
Leadership:
- Provide day-to-day leadership support to the program, overseeing the case managers and housing locator. This includes coordinating individual and team meetings, ensuring clear communication, and providing guidance to ensure staff meet performance expectations.
- Manage program administration duties, including ensuring that HMIS data entry is accurate and complete, reviewing case files for compliance to accreditation standards, and approve monthly subsidy requests. Ensure HMIS data entry is accurate, complete, and up to date.
- Report to the Calgary Homelessness Foundation (CHF) regularly, with updates on program themes, referral entries and program availability;
- Act as a resource to the team regarding services and resources offered in the community;
- Work collaboratively with sector agencies, key stakeholders, and community resources to enhance program effectiveness;
- Support staff in resolving landlord-tenant issues in collaboration with the Housing Locator;
- Serve as a role model for professional boundaries, problem-solving, and client engagement.
Case Management:
- Provide intensive case management for a flexible caseload of 6-8 families, including goal setting, action planning, and regular check-ins to ensure progress and accountability;
- Support the transition of families from shelter/homelessness into safe, appropriate housing by developing individualized, family-centred service plans that reflect their goals and cultural values;
- Assist families in strengthening protective factors by promoting parenting capacity, enhancing life skills, and supporting child development and well-being;
- Facilitate access to income supports, healthcare, childcare, education, and employment services through system navigation, case collaboration, and advocacy;
- Work collaboratively with the Housing Locator and community partners to identify housing opportunities, access subsidies, and reduce housing barriers;
- Provide ongoing support to maintain housing by addressing tenancy needs, reducing crisis-level stress, and building social and community connections;
- Deliver basic financial literacy education and support budgeting, savings, and planning for long-term independence;
- Ensure accurate, timely documentation in client files and data systems including HMIS and NewOrg, adhering to privacy and reporting standards.
- Other related duties as required by the Program Supervisor
PRE-EMPLOYMENT REQUIREMENTS:
- A Police Information Check is required upon commencement of employment (Note: it is recommended to apply for your Police Check early as to avoid delays in Employment. Please refer to: Police Information Checks).
- A Child Intervention Record Check is required upon commencement of employment (Note: it is recommended to apply early to avoid delays in Employment. Please refer to Child Intervention Checks Alberta)
- Applicants must provide proof of qualifications prior to Job Offer. Education obtained from out of country must have documentation of equivalency.
- Must be eligible to work in Canada.
WHAT WE OFFER
In addition to having the opportunity to work for an energetic, progressive, and community focused organization and with a workforce of diverse, committed individuals, we offer the following benefits:
- Comprehensive Health, Dental & Vision benefits.
- An annual Health Spending Account
- Prioritizing wellness in the workplace and a psychologically safe work environment
We appreciate the interest of all applicants; however, we will only contact those applicants selected for an interview.
Please submit your cover letter and resume by email to: careers@childrenscottage.ab.ca
Please quote Competition #HLSCM when submitting your resume and cover letter.
For more information about the Children’s Cottage Society, please visit our website: www.childrenscotttage.ab.ca
